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Will you wind my yarn for me? TOP
Sure, I'd be glad to wind your yarn into a center pull cake for you. Simple request it in the 'note to ThePaintedTiger' during checkout. I advise only having the yarn wound if you plan to use it soon. How do you ship? TOP
I use Priority Mail, as it is the best value for reliable shipping. When possible, I ship in a box (with your yarn or fiber in a reclosable plastic bag), but when the item(s) approach one pound, I will ship in a Tyvek mailer to keep the costs down for you. I can generally ship 2 skeins in a box, and 3 skeins in a Tyvek mailer.
You may choose to add insurance to your package at checkout. When do you ship? TOP
All in stock merchandise will be shipped within 3 business days of cleared payment unless otherwise notified. Insurance is also available at checkout. Please choose insurance amount based on order total.
For custom made items, please follow the time schedule given in the listing, or upon ordering. For most things, I make every effort to have your package in the mail within 7 days of payment. What is your return policy? TOP
For ready made items, if you are not completly satisfied with your puchase please contact me within 7 days of receiving it. I will gladly refund your money less shipping charges upon return of the item in its original condition.
Custom items are generally not returnable. Please do contact me, however, and if the error was mine I will be happy to make it right. What if I do not want to pay via PayPal? TOP
If you do not have a PayPal account, you can still use your credit card to purchase items through PayPal. When you are taken to the PayPal screen, you will see the credit card pictures on the lower left, and right above that there is a link for purchasing without an account (you can still use this even if you DO have an account but want to use a different card).
Although many people find PayPal to be very convenient, I certainly understand if you do not choose to use their service.
For that reason, I am happy to offer Google Checkout. I cannot integrate it into the shop, however, so you will need to contact me and I will be glad to invoice you directly. Iowa Sales Tax TOP
I live on the banks of the Mississippi Iowa in Eastern Iowa. If you share my state, I'm afraid you'll have to pay sales tax. No shopping cart takes into account the variable tax rates we have throughout Iowa, so I charge a flat 7% tax. If your area charges less, I'll be glad to refund the overage, please just give me a nudge and tell me your county. Do you ship Internationally? TOP
In most cases, yes. The rates vary greatly, so please contact me with the item(s) you would like to purchase, and I will be glad to quote you an accurate price. Some countries have import restrictions, so I prefer to handle international shipping on a case-by-case basis. You will be responsible for any customs fees or taxes. Do you have any feedback? TOP
Sure! I've been a seller on Etsy, Ecrater, and Ebay. Please click the names to see my feedback page for each site. I hope you will leave your comments on my Guest Book page! Where are you located? TOP
ThePaintedTiger is in the 'nose' of Iowa, right along the Mississippi River, in the United States. Are your pictures accurate? TOP
I do my best to photograph my yarns in good light to get the colors as true to life as possible. I cannot, however, control your monitor settings, so you may find that the yarn your receive is not quite the color you saw. The yarns do look better in person....you just cannot capture the full texture and sheen of the yarns in a photograph. |
