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FAQs

Find quick answers to common customer service questions here.

    • Do you offer Gift Certificates?

    • Are you gift or swap friendly?

    • Privacy Policy

    • Shipping

    • Payment

    • Iowa Sales Tax

    • Returns

    • Yarn Winding

    • What's with the ~ or approx. weights and yardages?

    • Allergens

    • Custom Orders

    • Where are you located?

    • Color Accuracy

    • Dyelots

    • Knots


    Do you offer Gift Certificates? top

    Yes! You'll find a link in the sidebar, but if those fixed amounts don't suit you, please contact me.  Gift Certificates expire after 3 years, per Iowa code.

    Are you gift or swap friendly? top

    Absolutely!  Just let me know in the Notes to The Painted Tiger section upon checkout.  I ask that you use as a shipping address the one you wish me to ship to (especially important to check within PayPal). 

    I'm happy to not include prices, and pretty up the package a bit so that it will be a pleasant surprise for the recipient.

    Privacy Policy top

    Your physical and email addresses are collected solely for the purpose of getting your package to you.  Your information will not be used without your permission outside of the current transaction.  I will never sell or otherwise provide your information to third parties.  Your credit card information is never seen by us, that is all handled by the professionals at PayPal and our credit card processor.

    If you do wish to receive our newsletter, there is a form provided on the site, with double opt-in for your protection.  You are welcome to subscribe or unsubscribe at any time.

     

    Shipping top

    Shipping will be prompt, usually the next business day, unless I have posted otherwise.
     
    Domestic shipping includes a delivery confirmation number, and is calculated based on weight.  Insurance is available.  We cannot be responsible for lost or stolen packages that do not carry insurance.
     
    The Painted Tiger is delighted to ship anywhere in the world.  You will be responsible for all applicable VAT, duty, or customs fees that your country may require.  Not telling the truth on a customs form is illegal, please do not ask us.  Please allow at least 6 weeks for international packages.  Insurance is not available on international packages, however we can provide tracking if you select Priority International as your shipping option.

    Payment top

    ThePaintedTiger accepts credit cards (Mastercard, Visa, American Express, Discover) and PayPal.  I can also accept money orders, please contact me to arrange this.   If you use an e-check through PayPal, I will ship once it clears, which can take up to 7 days.  Iowans will be charged sales tax during checkout.

    Iowa Sales Tax top

    I live on the banks of the Mississippi Iowa in Eastern Iowa.  If you share my state, I'm afraid you'll have to pay sales tax.  No shopping cart takes into account the variable tax rates we have throughout Iowa, so I charge a flat 7% tax.  If your area charges less, I'll be glad to refund the overage, please just give me a nudge and tell me your county.

    Returns top

    If you are not happy with your order or change your mind, please contact us within 7 days of delivery to work out the details of a return or exchange.  After that time only an exchange or store credit will be granted. 

    Items returned must be in their orginal form.  Yarn that has been caked into a ball is not returnable, whether by you or The Painted Tiger.

    All sales are final on discontinued and clearance yarns.

    If the error was made by us (wrong item sent) we will reimburse the shipping charges.  If you simply do not like the product, (color, texture, changed your mind) you the customer will be responsible for all shipping charges (original and return).

    Please allow five working days after the product has been received at the shop for your charges to be refunded.

    Yarn Winding top

    Yarn caking is available for no additional charge, please just leave us a note during checkout.  Please allow extra time for shipping.  The Painted Tiger recommends caking only if you plan to use the yarn promptly.

    What's with the ~ or approx. weights and yardages? top

    Yarn and fiber comes to me in bulk amounts, and I must split it into smaller amounts.  I do my best to do so accurately, and try to err on the side of extra.  Yarns are measured by length, not by weight.  Fibers are measured by pre-dyeing weight.  Especially dirty fibers may lose weight in the dyeing and rinsing process.

    Another thing that effects weight is moisture.  Wool can absorb quite a lot of water from the air without feeling wet.  Our homes may vary considerably in humidity levels.  Please be assured I do my best to send you enough, and often more.

    Allergens top

    All items are dyed and stored in a smoke-free but cat friendly home.  The cats are not allowed into the studio, however if you are particularly sensitive you may wish to use caution.  

    I do not use any scented products in our dyeing or washing processes or in our packaging.

    Custom Orders top

    We do take custom orders from time to time, especially if you want a larger lot of one of our standard colors.  These things take time to work into our schedule, however, so your patience is appreciated.

    Where are you located? top

    The Painted Tiger is in the 'nose' of eastern Iowa along the Mississippi River, in the United States of America.  We do not have a physical store, so please enjoy browsing online.

    Color Accuracy top

    I do my best to photograph my yarns in good light to get the colors as true to life as possible.  I cannot, however, control your monitor settings, so you may find that the yarn your receive is not quite the color you saw.  Do read the listings to be sure what you see matches the description, and if in doubt, please contact me.

    Dyelots top

    I make small batches, usually one pound at a time.  All skeins/braids of the same dyelot will be listed within the same listing. 
     
    Despite this, skeins within the same lot will differ somewhat due to the nature of hand dyeing, so I suggest alternating skeins within your project to avoid disappointment.

    If you need a larger dyelot to complete your project, do contact me.  I am happy to run a custom lot for you.

    Knots top

    Unfortunately knots happen at the mill.  Industry standard is 2-3 allowed per skein.  If you find more than this, please contact me immediately.