What is your return policy? TOP
For ready made items, if you are not completly satisfied with your puchase please contact me within 7 days of receiving it. I will gladly refund your money less shipping charges upon return of the item in its original condition.
Custom items are generally not returnable. Please do contact me, however, and if the error was mine I will be happy to make it right. What is your privacy policy? TOP
Your physical and email addresses are collected solely for the purpose of getting your package to you. Your information will not be used without your permission outside of the current transaction. I will never sell or otherwise provide your information to third parties. Your credit card information is never seen by us, that is all handled by the professionals at PayPal and our credit card processor.
If you do wish to receive our newsletter, there is a form provided on the site, with double opt-in for your protection. You are welcome to subscribe or unsubscribe at any time.
Will you wind my yarn for me? TOP
Sure, I'd be glad to wind your yarn into a center pull cake for you. Simple request it in the 'note to ThePaintedTiger' during checkout. I advise only having the yarn wound if you plan to use it soon. How do you ship? TOP
All shipping is calculated, with a small handling charge.
For orders of up to 8 oz, I offer the option of First Class shipping. This will be no-frills in a plastic mailer.
For heavier orders, I use Priority Mail, as it is the best value for reliable shipping. When possible, I ship in a box (with your yarn or fiber in a reclosable plastic bag), but when the item(s) approach one pound, I will ship in a Tyvek mailer to keep the costs down for you. I can generally ship 2 skeins in a box, and 3 skeins in a Tyvek mailer for the 1lb rate.
Canadian orders have the option of First Class International, or Priority International.
You may choose to add insurance to your package at checkout. Insurance for US customers only, if you are International and want insurance, contact me.
When do you ship? TOP
All in stock merchandise will be shipped within 3 business days of cleared payment unless otherwise notified (although most of the time, I'll get it out for you within 24 hours).
For custom made items, please follow the time schedule given in the listing, or upon ordering. For most things, I make every effort to have your package in the mail within 7 days of payment. What are my payment options? TOP
ThePaintedTiger accepts credit cards (Mastercard, Visa, American Express, Discover) and PayPal. I can also invoice you directly via Google Checkout, and will also accept money orders (please contact me to arrange this).
Iowa Sales Tax TOP
I live on the banks of the Mississippi Iowa in Eastern Iowa. If you share my state, I'm afraid you'll have to pay sales tax. No shopping cart takes into account the variable tax rates we have throughout Iowa, so I charge a flat 7% tax. If your area charges less, I'll be glad to refund the overage, please just give me a nudge and tell me your county. Do you ship Internationally? TOP
YES! You will be offered a choice of First Class International or International Priority Mail in checkout. You will be responsible for any customs duty fees or taxes. First Class does not have any options for tracking or insurance, so if you choose First Class, it is at your own risk.
If your country does not appear in checkout, do contact me and I will add it.
Do you have any feedback? TOP
Sure! I've been a seller on Etsy, Ecrater, and Ebay. Please click the names to see my feedback page for each site. The best I have here is my Guest Book, hope that you will want to submit your comments, also! Where are you located? TOP
ThePaintedTiger is in the 'nose' of Iowa, right along the Mississippi River, in the United States. Are your pictures accurate? TOP
First of all, the picture in the listing IS a picture of the actual yarn. I do take new pictures for each batch if I decide to make more of a colorway.
I do my best to photograph my yarns in good light to get the colors as true to life as possible. I cannot, however, control your monitor settings, so you may find that the yarn your receive is not quite the color you saw. Do read the listings to be sure what you see matches the description.
The yarns do look better in person....you just cannot capture the full texture and sheen of the yarns in a photograph. Not to mention softness, squooshy-ness, and other amazing qualities of yarn! What about dyelots? TOP
I make small batches, from one to six skeins at a time. All skeins of the same dyelot will be listed within the same listing.
Despite this, skeins within the same lot will differ somewhat (I'm a person, not a machine!), so I suggest alternating skeins within your projects.
If you need a larger number of matching skeins to complete your project, do contact me. I am happy to run a custom lot for you.
What do you mean by American made? TOP
As much as possible, I purchase yarn and fiber milled and spun in the USA. The fibers themselves may not be from the USA, as America does not have a large number of fiber flocks. When possible, I do support domestic yarns, such as my Cougar worsted, which is 100% American wool. Naturally, all of the dyeing occurs in my tiny studio here in Iowa, USA. Are you gift or swap friendly? TOP
Absolutely! Just let me know in the Notes to The Painted Tiger section upon checkout. I ask that you use as a shipping address the one you wish me to ship to (especially important to check within PayPal).
I'm happy to not include prices, and pretty up the package a bit so that it will be a pleasant surprise for the recipient.
What's with the ~ or approx. weights and yardages? TOP
Yarn and fiber comes to me in bulk amounts, and I must split it into smaller amounts. I do my best to do so accurately, and try to err on the side of extra. Yarns are measured by length, not by weight. Fibers are measured by pre-dyeing weight. Especially dirty fibers may lose weight in the dyeing and rinsing process.
Another thing that effects weight is moisture. Wool can absorb quite a lot of water from the air without feeling wet. Our homes may vary considerably in humidity levels. Please be assured I do my best to send you enough, and often more.
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