Find quick answers to common customer service questions here.
Yes! You'll find a link in the sidebar, but if those fixed amounts don't suit you, please contact me. Gift Certificates expire after 3 years, per Iowa code.
Your physical and email addresses are collected solely for the purpose of getting your package to you. Your information will not be used without your permission outside of the current transaction. I will never sell or otherwise provide your information to third parties. Your credit card information is never seen by us, that is all handled by the professionals at PayPal and our credit card processor.
If you do wish to receive our newsletter, there is a form provided on the site, with double opt-in for your protection. You are welcome to subscribe or unsubscribe at any time.
ThePaintedTiger accepts credit cards (Mastercard, Visa, American Express, Discover) and PayPal. I can also accept money orders, please contact me to arrange this. If you use an e-check through PayPal, I will ship once it clears, which can take up to 7 days. Iowans will be charged sales tax during checkout.
I live on the banks of the Mississippi Iowa in Eastern Iowa. If you share my state, I'm afraid you'll have to pay sales tax. No shopping cart takes into account the variable tax rates we have throughout Iowa, so I charge a flat 7% tax. If your area charges less, I'll be glad to refund the overage, please just give me a nudge and tell me your county.
If you are not happy with your order or change your mind, please contact us within 7 days of delivery to work out the details of a return or exchange. After that time only an exchange or store credit will be granted.
Items returned must be in their orginal form. Yarn that has been caked into a ball is not returnable, whether by you or The Painted Tiger.
All sales are final on discontinued and clearance yarns.
If the error was made by us (wrong item sent) we will reimburse the shipping charges. If you simply do not like the product, (color, texture, changed your mind) you the customer will be responsible for all shipping charges (original and return).
Please allow five working days after the product has been received at the shop for your charges to be refunded.
Yarn caking is available for no additional charge, please just leave us a note during checkout. Please allow extra time for shipping. The Painted Tiger recommends caking only if you plan to use the yarn promptly.
All items are dyed and stored in a smoke-free but cat friendly home. The cats are not allowed into the studio, however if you are particularly sensitive you may wish to use caution.
I do not use any scented products in our dyeing or washing processes or in our packaging.
We do take custom orders from time to time, especially if you want a larger lot of one of our standard colors. These things take time to work into our schedule, however, so your patience is appreciated.
The Painted Tiger is in the 'nose' of eastern Iowa along the Mississippi River, in the United States of America. We do not have a physical store, so please enjoy browsing online.
Unfortunately knots happen at the mill. Industry standard is 2-3 allowed per skein. If you find more than this, please contact me immediately.