Find quick answers to common customer service questions here.
The Painted Tiger is in the 'nose' of eastern Iowa along the Mississippi River, in the United States of America. We do not have a physical store, so please enjoy browsing online.
You may also use the link at the top of our page (the envelope) for a contact form.
Your physical and email addresses are collected solely for the purpose of getting your package to you. Your information will not be used without your permission outside of the current transaction. I will never sell or otherwise provide your information to third parties.
If you do wish to receive our newsletter, there is a form provided on the site, with double opt-in for your protection. The list is handled by MailChimp. You are welcome to subscribe or unsubscribe at any time.
Your information (Name, address, email, and IP address, plus any optional information you provide such as phone number, plus the items you order) is processed through our shop, hosted by PappaShop, Mals-e (our cart, they delete information after 60 days), PayPal (our payment processor), and PirateShip (postage/shipping labels). The information is used only to fulfill your order. Due to U.S. tax regulations, order information must be kept by us for a period of 5-7 years. Storage of your information on the third party sites listed is subject to their own privacy policies.
Credit or debit card information is entered at our payment gateway (PayPal) and not seen by us, the shopping cart, nor any other site.
ThePaintedTiger accepts credit cards (Mastercard, Visa, American Express, Discover) and PayPal. I can also accept money orders, please contact me to arrange this. If you use an e-check through PayPal, I will ship once it clears, which can take up to 7 days. Iowans will be charged sales tax during checkout.
I live on the banks of the Mississippi Iowa in Eastern Iowa. If you share my state, I'm afraid you'll have to pay sales tax. No shopping cart takes into account the variable tax rates we have throughout Iowa, so I charge a flat 7% tax. If your area charges less, I'll be glad to refund the overage, please just give me a nudge and tell me your county.
If you are not happy with your order or change your mind, please contact us within 7 days of delivery to work out the details of a return or exchange. After that time only an exchange or store credit will be granted.
Items returned must be in their original form. Yarn that has been caked into a ball is not returnable, whether it was wound by you or The Painted Tiger.
All sales are final on discontinued and clearance yarn and fiber. No returns on 'surprise' items such as Tiger Club, grab bags, or Advent Calendars.
If the error was made by us (wrong item sent) we will reimburse the shipping charges. If you simply do not like the product, (color, texture, changed your mind) you the customer will be responsible for all shipping charges (original and return).
Please allow five working days after the product has been received at the shop for your charges to be refunded.
Yes! You'll find a link in the sidebar, but if those fixed amounts don't suit you, please contact me. Gift Certificates expire after 3 years, per Iowa code.
Absolutely! Just let me know in the Notes to The Painted Tiger section upon checkout. I ask that you use as a shipping address the one you wish me to ship to (when using PayPal, please be sure the ship-to address is the one you want, not your default).
I'm happy to not include prices, and pretty up the package a bit so that it will be a pleasant surprise for the recipient.
I do use Lanaset dyes, which are the most light and washfast dyes available to indie dyers. They are tested to be washfast to 130 degrees F....most other dyes will lose color or bleed above 105 degrees F. You may wash your woolens in lukewarm water, and may even use some hot if you are using the wool/yarn in a felting project. However, every dye has limitations, so I caution against using hot regularly, and please do not use detergents meant for regular laundry....cotton and synthetics wash best in a base environment, which can make wool brittle over time, and fabric softener is notorious for making wool release dye.
For best results, use something pH neutral, such as a wool wash (Unicorn, SOAK, etc), synthapol, Orvus paste, Ecos Laundry Detergent, original Blue Dawn (no enzymes), or shampoo. Woolite can be harsh on wool, so I don't recommend it. A splash of vinegar in your rinse will also make the wool happy. For superwash wool yarn....yes, you may put it in the washing machine....with one of the soaps listed above. I do suggest you dry your woolens flat (or hang them if small).
Personally, for my socks I use Unicorn Power Scour (if they are really dirty) or Unicorn Fibre Rinse, fill a sink with warm water, and let my socks soak for bit. A couple rinses, a spin out, and then I hang them over hangers to dry.
All of our sources of merino wool, both yarn and combed top, are sourced from non-mulesing farms.
Yup, I proudly state that I use Lanaset (also known as Sabraset) dyes. Why? They are a different kind of dye, and make better bonds with the wool. This makes the color washfast up to a tested 130 F / 54 C (other dyes only tested to 105 F / 40 C ....barely lukewarm), and I've found the color generally stays in at even hotter temperatures. This means you don't have to fuss with cool water for washing (although I do still recommend it, especially for reds and turquoise; and anything with silk as it doesn't hold the dye the same way), and you can happily felt away using the hot/cold method.
We are happy to cake your yarn upon request. Please allow extra time for shipping. The Painted Tiger recommends caking only if you plan to use the yarn promptly. Caked yarn is not returnable.
Yarn and fiber comes to me in bulk amounts, and I must split it into smaller amounts. I do my best to do so accurately, and try to err on the side of extra. Yarn is sometimes measured by length, but mostly by weight, so the yardage on yarn may vary from the stated amount....each wool clip is a different density and changes the weight of a given length of yarn. Fibers are measured by pre-dyeing weight. Especially dirty fibers may lose weight in the dyeing and rinsing process.
Another thing that affects weight is moisture. Wool can absorb quite a lot of water from the air without feeling wet. Our homes may vary considerably in humidity levels. Please be assured I do my best to send you enough, and often more.
I do not use any scented products in our dyeing or washing processes or in our packaging.
All items are dyed and stored in a smoke-free but cat friendly home. The cats are not allowed into the studio/shop room, no matter how much they beg and look cute. Everything is stored in plastic totes or bags.
We do take custom orders from time to time, especially if you want a larger lot of one of our standard colors. These things take time to work into our schedule, however, so your patience is appreciated.
Unfortunately knots happen at the mill. Industry standard is 2-3 allowed per skein. If you find more than this, please contact me immediately.